CyberOne
Junior Support Analyst – Secure Network Operations Centre (SNOC)
Philippines (fully remote)· REMOTE
About the role
The analyst monitors customer infrastructure and cloud platforms and responds to alerts, incidents and service requests. Duties include first-line troubleshooting of Microsoft technologies, escalations with documentation, daily health checks, knowledge articles and shift handovers.
What you will do
- Monitor customer infrastructure and cloud platforms
- Respond to alerts, incidents and service requests
- First-line troubleshooting of Microsoft technologies
- Escalate issues with clear documentation
- Run daily health checks and write knowledge articles
What they ask for
- Passion for technology and cybersecurity
- Windows and Microsoft 365 proficiency
- Foundational networking knowledge
- Strong communication and customer service skills
- Logical problem-solving
- Location listed as Philippines; shift work implied by handovers
What applying with Rooted means
This role accepts applications with Rooted context. Instead of sending only a resume, you can attach a verifiable credential with your proofs, rank, and technical evidence.
Your application includes your Rooted credential: rank, verified proofs, and supporting evidence.
You can read this role without an account. To apply you need a Rooted credential.
This role is curated by Rooted. Rooted is not the hiring company unless explicitly stated. The hiring company is CyberOne. Confirm the final details with the original source or during the application process.
Posted 2026-07-15